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Digital Solutions for SHGs in Chhattisgarh – The COVID-19 Pandemic: Project Modifications and Learnings

December, 2020

Women’s collectives like self-help groups (SHGs) have long played a transformative role in empowering women across India. Building on this potential, IWWAGE an initiative of LEAD at Krea University is partnering with the State Rural Livelihoods Mission (SRLM) Chhattisgarh and Haqdarshak Empowerment Solutions (HESPL) to train SHG members on using the **Haqdarshak** mobile application. This innovative tool helps citizens access information on over 200 central and state government welfare schemes.

Trained SHG women, known as *Haqdarshikas*, earn a livelihood by offering doorstep services to their communities, enabling access to welfare entitlements for a small fee. The project adopts a sustainable, entrepreneurial model while enhancing digital literacy and economic participation among rural women.

Alongside implementation, IWWAGE and LEAD are conducting an impact and process evaluation of the Haqdarshak model. This includes assessing adaptations made during the COVID-19 pandemic, changes in program delivery for different training cohorts, and evolving evaluation methods.

This learning note captures early implementation insights and outlines how the model is evolving to remain effective in changing contexts.

Resource Type Briefs