Digital Solutions for SHGs in Chhattisgarh
Government entitlements are often the primary source of social protection for poor households. With the aim of increasing information about and uptake of government entitlements, and with the support of the State Rural Livelihoods Mission (SRLM) in the state of Chhattisgarh, IWWAGE – an initiative of LEAD at Krea University and Haqdarshak Empowerment Solutions Private Limited (HESPL),is implementing a project on promoting government entitlements through women self-help group (SHG) members as agents. Within this project, self-help group (SHG) members are trained on a digital application called Haqdarshak. The digital tool, Haqdarshak, is an innovative mobile application developed by HESPL. The application provides a ready reference of more than 200 central and state government welfare schemes and programmes, their benefits, eligibility criteria, documents required, and the application process for each scheme. These SHG women members, known as Haqdarshikas, in turn go door to door to households within their communities to provide information and enable households to apply for these government programmes, for a small fee.
The research team at IWWAGE – an initiative of LEAD at Krea University, conducted a survey of 411 Haqdarshikas in September and October 2020 to understand factors that influence retention and drop-out from the programme. This cohort of Haqdarshikas received training between August 2019 to February 2020. The survey also delved into the impact of COVID-19 on the work of the Haqdarshikas.
Resource Type Learning note
Partner Organisation Haqdarshak Empowerment Solutions Private Limited, CGSRLM
Authors Gender, COVID-19, Digital intervention, women collectives, Haqdarshikas