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Digital Solutions to Unlock the Potential of SHGs and their Federations

January, 2020

IWWAGE – an initiative of LEAD at Krea University – in partnership with the State Rural Livelihoods Mission (SRLM) Chhattisgarh and Haqdarshak Empowerment Solutions, is implementing a project that trains women self-help group (SHG) members as Haqdarshikas to provide doorstep access to government welfare schemes using a mobile app, Haqdarshak.

A survey of 411 Haqdarshikas conducted in late 2020 revealed that while many continued to support their communities, a large number had stopped using the app, citing issues such as smartphone access, digital literacy, and low demand for services. Despite challenges, 97% of respondents reported earning income through paid work, and most remained engaged in the program, motivated by community recognition, learning, and income opportunities.

The study highlights both the potential and challenges of leveraging SHG women as digital agents for last-mile delivery of entitlements and offers insights for improving retention, support, and impact of such models.

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