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Digital Solutions for SHGs in Chhattisgarh

May, 2021

In partnership with the State Rural Livelihoods Mission (SRLM) in Chhattisgarh and Haqdarshak Empowerment Solutions Private Limited (HESPL), IWWAGE an initiative of LEAD at Krea University is implementing a project to enhance awareness and uptake of government welfare schemes through a unique community-led model.

Under this initiative, women self-help group (SHG) members are trained to become Haqdarshikas-agents who use a digital application called Haqdarshak to identify relevant central and state government entitlements. Armed with this tool, Haqdarshikas go door-to-door in their communities, sharing information and helping families apply for schemes, charging a small, affordable fee for their services.

A survey of 411 Haqdarshikas, conducted in 2020, revealed critical insights into retention, challenges, and the impact of COVID-19 on their work. While many women remained active in the field, a significant number had stopped using the app-pointing to a need for improved digital access and ongoing support. Encouragingly, the majority of Haqdarshikas held leadership positions in their SHGs and VOs, showcasing the model’s ability to harness women’s agency and social capital.

Findings also indicated that the top motivators for joining the program were a desire to build identity, earn income, and learn new skills. However, barriers such as limited citizen interest in entitlements, lack of smartphone access, and reduced income due to the pandemic were noted. Notably, even during COVID-19, many Haqdarshikas continued working, underscoring their resilience and commitment.

This initiative not only strengthens women’s economic empowerment but also promotes inclusive access to social protection, especially for rural and marginalised households. Through continued research and qualitative insights, IWWAGE aims to further refine this model and ensure sustained impact.

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